Dear Jyoti
Business Reference for Refusal Process: Quality notification type for goods issue inspections (F1)
1. Go to SPRO --> Quality management --> Quality Notifications --> Overview of notification type --> Select F1 (Customer error) --> Double click on "Partner Functions, Approval" --> Tick on "Approval Required" --> Save the data and creating customizing transport request
2. Go to QM01 (Create notification) --> Put in "F1" --> Put in "Material" --> Put in "Customer" (Sold to Party) --> Save notification --> Make note of Notification
3. Go to QM02 (Change notification) --> Put in "Notification" created in Step 2. --> Press ENTER
You can now use "Give Approval" (Shift + F6) or "Refuse Approval" (Shift + F7) functions
If you click "Refuse Approval", you will get Notification with Status APRF (Approval: Refused)
4. If you want to cancel "Refusal", you can go to Change Notification (QM02) --> Notification --> Functions --> In Process Again
Regards
Vivek Tembe